8 human impediments to genuine business renewal.

Why are these  changes so hard? Why can they not see that continuing on will be a disaster? These are two questions that I often ask myself working with businesses in distress, or often just underperforming, and looking for some sort of renewal. Neither is possible...

How many baristas do we need to drive growth?

Coffee shops seem to be the harbinger of our growth patterns, they are popping up everywhere, staffed by baristas (has that become a profession?) with cutting edge hairstyles and tattoos. They all add to the GDP numbers in some tiny way, but are they all we need? When...

Richard Nixon casts a long shadow

  In 1974 when Richard Nixon delivered his resignation speech, just before the inevitable impeachment, I was sitting in the home of Harvard Professor  Jim Hagler just outside Boston. I was seeing first hand the implosion of a presidency from the perspective of a...

3 great strategies to get good at anything

Malcolm Gladwell's '10,000 hours' of practise to become expert has worked its way into the lexicon, for good reason. However, is it always so? I watched my father practise golf after he took it up in his 30's, endlessly, while never getting his handicap below 18. He...

9 steps to making cold calling work for you

I find cold calling really difficult, while recognising the potential effectiveness when the inertia is overcome. For me,  it takes time and emotional energy far greater than the return I have ever got from cold calling, except when I have run  out of options, then it...

How to make the hardest sale there is…..Yourself.

There are too many older people, men and women, but mostly men, who find themselves on the scrapheap somewhere north of 45. 20 years of working life left, and they struggle to find jobs that use their knowledge and experience, and end up mowing lawns or delivering...

Will great marketing always powered by humans?

Great marketing has a strong visual component, even the great long form ads from the days before TV. Always has been, always will be. Sometimes that 'visual' are the pictures that you form in your mind as a result of hearing something, which is why radio was, and...

7 ways to avoid a hiring failure.

The small and medium businesses I work with are usually pretty wary of the recruitment consultants that chase them, promising to deliver the 'Perfect ' hire for just 20% of their annual salary. They are usually seen, usually rightly, as just short term  'body shops'...

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