Apr 10, 2015 | Management, Small business
It is interesting to consider the notion of ‘knowledge’ and how experts are given that label.
Often it just means that someone who is seen as an ‘expert’ may have just a little bit more knowledge that those who are listening.
Consider the primary school teacher, teaching maths to 10 year olds. To them, the teacher is an expert, knows it all, but could that same teacher teach maths at high school, graduate, or post graduate level? Probably not.
In primary school they are a relative expert, but the depth of knowledge required to teach maths at a post graduate level is far higher than primary school. On the other hand, could the teacher of post graduate maths teach 10 year olds?
Often not, as they do not relate to the level of knowledge that exists, and the way these kids will think and learn. The Uni professor may have all the maths skills, but often no skill at relating to their 10 year old audience, often simply because of the assumed level of expertise .
“How could they not know that?”
This post evolved out of a series I am doing, teaching basic software skills to small businesses by relating them to the things they need to do in their business every day, cash flow, P&L, and the other basic stuff that are absolutely essential to a business, but ignored by many small businesses simply because they do not understand what is being said.
There are legions of free “how to” videos, manuals, and the rest, readily available, but still I see small businesses every day who do not understand the importance of actively managing cash flow, or if they do, how to go about it.
Accountants know this, but they have generally failed dismally to communicate it to their small business client base. Generally it is not because they do not want to, but rather because they fail to communicate at the really basic level many small businesses require. On the other hand, owners of small businesses are often loathe to engage their accountants in this sort of conversation at $200/hour when they know they will not understand a thing.
Clearly the assumed level of knowledge is too high they get confused, and do not relate, but that is not their problem, it is that those setting out to teach the stuff have failed to understand their audience.
Apr 7, 2015 | Innovation, Marketing, Strategy
Innovation and context
The first axis of innovation is the product. French born and educated artist, mathematician, philosopher, free thinker Marcel Duchamp who took American citizenship in 1915 submitted a piece to the prestigious Exhibition of independent artists in New York in 1917.
The piece was initially rejected by the exhibition organisers, but later lauded as a turning point in art, from the ‘retinal’ meant to be just seen to something meant to be more philosophical.
It was a piece titled “Fountain” and was in fact a porcelain urinal, the first if its kind.
My point is that the first urinal publicly displayed can be created and installed by an “artist” and Duchamp was a genuine artist in the widest sense of the word.
However, the second installation of a porcelain urinal, because it is not an original idea, is done by a plumber.
The second axis is context. Duchamp’s urinal would not have been so famous, such an artistic turning point (I still have trouble with the whole idea) had the photograph that started it all not been by a renowned photographer, taken in his studio, and lauded by the intellectual press at the time as ground-breaking. Had Duchamp just installed his urinal in the public loo down the road, it would probably not have been any more than a fancy pisser, unnoticed in the chaos of life.
What the difference is was the context in which his porcelain urinal was presented.
When you need someone who understand the differences, and how sensitive they are, give me a call, and I will be delighted to help you manage the context such that your pisser has the opportunity to become a piece of art.
Apr 5, 2015 | Change, Leadership
Insight from Hugh MacLeod. Thanks
Marketing is all about engaging with people, real people, one at a time, and giving them something of value.
In the process, often you have to change their minds, give them a sense of what could be, and reflect their lives back to them in ways they had not seen themselves.
As marketers, and fellow human beings, we have to do it with ideas, arguments, humanity, and ……. Cartoons??
Yes cartoons.
I have been a fan of Hugh MacLeod for a considerable time, his combination of wit, humour, sarcasm and insight, that ability to distil the hubris and bullshit we see every day, while delivering a message of great value is wonderful.
It changes peoples lives.
This collection reflects his deep understanding and connection with people and business, headlined by his collaboration with Brian Solis.
It should be required reading although you do not really read it, you either get it at a glance, or you don’t.
Happy Easter, be safe, and love someone.
Allen
Apr 1, 2015 | Communication, Governance, Innovation, Leadership
How do you know
Some pretty smart people say some pretty dumb (with hindsight) things.
“Everything that can be invented has been invented.” Charles H. Duell, Commissioner, US Patent Office has been widely credited with this quote in 1899. He may not have said it, but it was reasonable at the time given the pace of innovation that had occurred for the previous 50 years. It is no sillier than Bill gates saying in 1981 that “640k should be enough for anybody”, or “Man will not fly for fifty years,” Wilbur Wright, 1901.
It is really hard to get a handle on all the stuff you do not know, by definition, you do not know you do not know it.
However, coming to grips with the opportunities that become available when you discover something from an unknown left field is where the gold is.
So how do you begin to see things you do not know you do not know?
This question is not common, but has come up a couple of times ion the last few years when working with clients with deep technical knowledge, but perhaps a narrower than ideal breadth.
In considering the answer, there appears to be few simple strategies to put in place:
- Be constantly and remorselessly curious, and ask questions. Anyone who has had kids knows that for a few years, the most common question they have is “why”. Go Back to your childhood, and ask why all the time.
- Have a diverse group of people around you who will challenge the thinking, preconceptions assumptions and most importantly, the status quo.
- Be prepared to give and receive honest feedback. There are rarely any right answers when you go looking for the unknown, just more questions, and the often unexpected and insightful responses you get from people, use them.
- Make sure others know you do not know, and are seeking answers, not offering solutions.
- Read widely and with great variety. This is now easier than it has ever been, we are overwhelmed with information sources, and the problem is curation and absorption rather than finding stuff out.
We are undoubtedly in a knowledge economy, competitive advantage is in knowledge, so gathering, sharing and leveraging it should be high on every enterprises agenda, from multinationals to the small business around the corner.
Mar 30, 2015 | Branding, Communication, Marketing
What is my position?
Over the years I have seen hundreds, probably thousands of statements of various kinds intended to position a company, product, opportunity, and most are crap.
As a marketing graduate decades ago, in one of my first challenging situations, an interview for a job I wanted, I was asked what “Positioning” meant. My answer which I realised at the time was waffle, indicated I really had no idea.
The answer now is pretty simple:
“Position is how customers and potential customers see your product, what it looks like through their eyes”.
Doesn’t matter if it is a position statement for a product, or a statement for business, the rules are pretty much the same;
Who is it for,
What is the need,
What is the product,
What is the key benefit to the buyer,
A competing alternative statement
Product name and differentiator.
For example:
For households
Who do not have enough room store all their stuff,
Ebay is an on line auction site
That offers access to thousands of potential buyers
Unlike advertising in local newspapers
Ebay will reach more buyers to get the best price and get you back some room.
Pretty simple really, but the construction takes some thought.
