Feb 16, 2012 | Change, Innovation, Social Media
The world is full of paradoxes.
Apple, the ultimate closed system is now again, the worlds most valuable company, but was started by two blokes, one of whom was, and remains an advocate of open systems, Steve Wozniak, and the other, Steve Jobs, a passionate and demanding driver of closed systems, with commercial windows. It will be enlightening to hear the analysis of market share and profitability as Googles open Android enabled devices pull away from Apple’s closed version in mobile devices
IBM almost went broke trying to hold everything inside its business model, then opened up, completely revised their business model, and emerged from its near death as a much stronger business. Wikipedia 1.0 was tried as a closed system, but succeeded only when Jimmy Wales relinquished enormous amounts of power to the crowd. Similarly, Linux was started on the bulletin boards of the early web, by a small group led by Linux Thorvaldsen who simply wanted to get away from the control, then exerted by that early, and still, proponent of closed systems, Microsoft.
So what are the lessons in all this?
- Simply that there is no one cookie cutter model that can be applied, that differing models suit different circumstances, and times.
- Nothing lasts forever, the next iteration will call into question all the assumptions of the previous model
- The model is evolving all the time, trying to lock it in is a bit like Canute’s efforts with the tide.
Feb 14, 2012 | Strategy
Following up the post yesterday commenting on the changes the net has wrought in relation to Michael Porters ideas about substitutes. It seemed useful to add links to two useful articles by Joan Magretta, who has written a book on Porters work.
The first is the strategy mistakes Porters sees most commonly, and the second a great list of strategy do’s & don’ts.
There are many lists on the web, bloggers particularly know that response rates go up substantially with a list in the headline, but if you are going to take notice of anyone, it may as well be one of the giants of strategic thinking.
Feb 13, 2012 | Management, Strategy
Michael Porter transformed strategy development 30 years ago by asking two simple questions:
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- What are the drivers of industry profitability?
- What are the drivers of profitability of an individual firm in an industry?
He then provided a framework to analyse both, his “five forces“.
The possibility, and ease of entry of substitutes is one of the 5 forces that dictate strategy, and this remains the case, it is just that the possibility of finding an acceptable substitute is infinitely greater now than it was 30 years ago when the original thinking took place.
Almost every industry you can think of has been transformed in the last 10 years by the power of the web to offer substitutes. Access to substitutes of both the product of, and supplier to any business, immediately and transparently, is infinitely easier that just a decade ago.
Oh, and new industries have been spawned that have decimated, and changed forever those legacy industries, and most did not see it coming.
Porter’s framework got it right, it remains right, it is just that the time frames he worked with are now way shorter, and the entry/exit barriers lower. The net has completely altered the tactical dynamics, but the strategic thinking behind the model remains sound.
Feb 10, 2012 | Communication, Social Media
The risks, as well as the benefits of social media Social media are now slowly becoming recognised, particularly as the list of companies who “should know better” gets longer.
Given the potential for social media to trash a brand built over decades almost overnight, any responsible due diligence and risk assessment process now takes in social media as a key component of an enterprises value.
An often used first step is to encourage the evolution of a “code of conduct” to guide behavior. Many large companies are now doing this, including Coca Cola. Their code is on the net for all to see, and sensibly, they are allowing it to evolve as behavior in social media evolves. The Coke code is a great place for others to start thinking about how they want their employees and other stakeholders to interact in Social media. An alternative is to go back to first principals, and ask what you as a consumer of SM expect from a site, the list would be a bit different to the Coke one, more like this, on Social Media Examiner.
However you go about it, fact is that you need a robust policy to keep out the robots & trashers that is transparent, and rigorously executed, whilst enabling the evolution necessary in an ecology changing every day.
Feb 8, 2012 | Change, Management, Operations
It seems paradoxical to me that the most successful company on the face of the earth over the last decade, one that has been successful because of their astonishingly good product design, have not leveraged that innovative capacity into their operational design.
I refer of course to Apple, whose profit in the December 2011 quarter was $13.3 Billion, and they became, again, the most valuable company in the world.
The woes of Apple’s supply chain, particularly Foxconn have been extensively covered, and most, if not all of Apples customers would be familiar with at least a small part of the story.
Around the developed world, and increasingly elsewhere, it seems consumers are developing a conscience, they care about more than just product performance, and are evolving to make purchase decisions that includes some consideration of the “integrity” of the product concerned, from organic food, to sports shoes, to coffee, and now to electronics and gadgets.
Innovation is way more than just making the products better, it is also about making the supporting structures better, improving the whole operational chain, not just the consumer facing end.
Imagine the innovation Apple could bring to the manufacturing supply chains they employ if they took a small piece of their enormous and well deserved profits from their product design, and focused on operational design. Instead of observers using Toyota Production System as the benchmark, in 10 years it would be the APS, Apple Production System, and their profits would have soared again.
Oh, by the way, if Apple managed to create an APS, their improved profits would come not just from their superior design of the whole value chain, their APS, but because consumers do truly care about the integrity of what they buy. In that event, a few of the building blocks for a re-emergence of manufacturing as a economic driver in the US and Europe would be put into place.
