Nov 12, 2009 | Branding, Management, Marketing
It is easy to create something, post it on u-tube and sit back and hope it goes “viral” giving you a turbo charged marketing program for not much money.
This rarely happens, as the punters know an ad when they see one.
The real challenge is to first identify those who love your product, and have the propensity to shout about your services, and set about delighting them, then they may send your message viral, but even if they just talk about it over the back fence to their neighbor, they will be your marketing department. Word of mouth, around forever, is really just person to person viral marketing, and we always knew it worked, it is just that now we have person to potentially millions, and we think it should scale up arithmetically, but it doesn’t.
There is not much use telling those who do not care, or who do not care enough to do anything positive, or are satisfied where they are, so focus your attention and passion on the few who will make the difference.
Nov 11, 2009 | Branding, Innovation, Marketing
November 10 was the 40th birthday of “Sesame Street” perhaps the most influential television program ever produced, and it still brings adults a laugh, amongst the serious messages to kids.
I noticed early in the day that Google had Big Bird on their masthead, but did not know why, then about lunchtime, the Cookie Monster appeared, then later, the whole gang, by which time, I had realised the significance. This brought a smile, but more important, engaged me, a 58 year old bloke, with their brand in a way I would not have thought possible.
Search engines are now pretty much all the same, they all do a good job of finding stuff, but only Google has become a verb! This is because they have done a superb job of engaging their consumers around the world in a range of ways, and have innovated relentlessly to ensure they remain the first point of call on the net for most.
The determination creativity, and discipline of this effort is exemplified by the attention to detail that must have gone into someone dreaming up the idea of changing of the masthead three times during the day. It is easy to do, very hard to think of, but hugely engaging to anyone who opened Google on the 10th, probably half the connected world.
Nov 10, 2009 | Innovation, Marketing
Our society is obsessed with the elimination of risk, even little ones that really make no difference, and we spend huge resources insuring ourselves against the possibility that something will impact on us in a way we do not like.
Local councils ban kids riding skateboards in parks, teachers ban running in the school yard, to get a permit to have a table on a footpath outside your bistro is harder than designing a nuclear device, at least the instructions for that are on the net.
What is this all about?, we spend most of our time and resources on the negative stuff, rather than the positive stuff, being different, diverse, interesting, having a go, all in the name of ensuring we do not offend anyone, ever, under any circumstances, no matter how whacky they may be.
What a way to run a country, no wonder we are in the shit.
I was telling my 28 year old son about the anti Vietnam war moratorium marches a few weeks ago. Showing my age here, but we got out and made a noise, challenged the status quo, made a difference, had a blast, and changed the world for the better, and most people there were there for the energy, the ride, for the excitement, and as a side benefit, to meet girls.
Where is that passion now? Isn’t it time we brought some of it back, if for no reason other than we are boring ourselves to death. The flip side is what an opportunity to be noticed by being other than boring!
Nov 9, 2009 | Branding, Innovation, Marketing
Every brand to be successful has two dimensions.
- Generic attributes, those things it must do well to survive in its category. A car must have 4 wheels, be reliable, and not leak in the rain, a watch must tell the time, accurately.
- Differentiators, those characteristics that distinguish the product from all others, the thing a group of customers values, that creates loyalty & preference. These can be physical, and emotional, and most successful brands combine both.
A Rolls Royce is not a Hyundi, yet they are both cars, they both provide reliable transport, and have 4 wheels, but the differentiators, for which some are prepared to pay enormous amounts are what makes the brand. A swatch is not a Rollex, but they are both watches, just different types of watch that appeal to different people for different reasons.
A brand is not a brand without the distinctive characteristics, it does not matter how much advertising is spent, without the differentiators, it is just like all the others.
Nov 8, 2009 | Leadership, Management, Strategy
Various expressions of the basis for an organsations existence, Vision, Mission, Purpose, and others, all have different meanings, and certainly different meanings to different people, and have all been misused for years.
Some time ago running an agricultural industry workshop, very early in the proceedings, a bloke down the back piped up & said ” If I have to hear another vision, or mission, I will puke”(or words to that effect). Stopped the conversation cold for a bit, but the comment reflected the simple fact that these expressions have become clichés.
Having an unambiguous expression of why you are here, and the purpose of the business, gives a context to decisions all stake holders make about what they can expect, what is important and why, and what they have to learn, and do better, or more of. It provides a connection between all of the competing agendas and priorities with the simple question: “how will this assist to achieve the purpose of the business?”
Answering that apparently simple question ” why are we here” can be very difficult, but it is worth the effort.
