The huge benefit of the giant Corona jolt
For years I have been a proponent of what is loosely described as 'Lean thinking'. In effect it is a continuous process of removing waste by a combination of critical thinking and continuous improvement. The biggest impediment to a lean process is always the mind set...
9 simple but vital customer metrics
Understanding the dynamics of customer behaviour in your market is the core of making informed decisions. It is easy to become tangled up in all sorts of metrics, but simple is usually the best. Simple to calculate, simple to understand, and simple to track and...
In search of ‘Rundle’
What you may ask, is a 'Rundle'? A new word, made up to represent a 'Recurring Revenue Bundle', an idea whose infancy was spent in software, but that is now reaching puberty in other markets. The result of this pubescence is that business models are in...
Have we only ourselves to blame for ‘The Bug?’
We have a political situation of our own making. It is very hard to convince people to invest against the possibility of something that may happen at some time in the future. The cost of the investment is immediate and measurable, the benefit unknown, and perhaps some...
6 ways SME’s can leverage a Corona induced Pareto
We all know the 80/20 rule, the Pareto principle, understand it, talk about it, then do nothing to implement it, for all the wrong reasons. The CEO created that brand as a product manager, the Chairman bought that company, or opened that factory when he...
Ask yourself the hardest question: Today!
A question I always ask my clients at some point in an improvement initiative is: "what would a VC firm do if they took over management today?" It always leads to deep and challenging conversations, that lead to a recognition of things happening, or indeed, not...
5 steps to resilience in the face of a crisis
All of the advice gratuitously sprayed around the web, and via the millions of video conversations going on, 'Resilience' is a very commonly used word. However, what is it we actually mean by 'resilience'? The oxford dictionary definition is: 'The capacity to...
How do you lead effectively in a crisis?
By definition, a crisis is something that has to be managed weekly, if not daily. There is no time for long winded discussions about strategy, competitive reviews, investments in technology transformations, the newest shiny idea someone has. While these are...
Hind-sighting the Corona-demic.
In 6 months time, when things have sorted themselves out, and we are moving into a post corona world, what will have changed? It is very hard to imagine, but discounting the potential for some sort of apocalypse, there will be a new normal at some point,...
How to get important things done: Today.
No business succeeds in the absence of a concentrated application of resources to the most important problems and opportunities they face. The Pareto principle, or the 80/20 rule. 80% of your profits come from 20% of your customers, so it is...