Jul 26, 2011 | Leadership, Management, Operations
Completing an AAR, (After Action Review) is now widely practiced, effectively a commercial post mortem after any major commercial activity. Completing an AAR has been standard practice for a long time after a capital expenditure, generally called something else, but it embodies the notion of learning from the mistakes, and successes to build capability the next time.
How much better it would be to conduct a formal pre mortem?
Project yourself into the future, a year, 2 years, whatever is appropriate, and assume the project you are considering has gone pear shaped, then conceive of all the ways in which this may have happened, and what the better option may have been. In other words, conduct a “Pre Mortem”
It seems to me that a rigorous pre mortem may be a pretty useful way of avoiding mistakes in the first place, better than having to learn from them.
Jul 19, 2011 | Leadership, Management, Personal Rant
I was struck last month by the blizzard of numbers and alternative views presented as a part of the release of the national accounts.
The economy was down, but the floods in QLD and Vic had largely caused the problem and was it short term only, consumer spending was up, but we are saving more than ever, and so on, and on, and on. However, the overall picture is so rosy that the Reserve Bank appeared likely to put up interest rates again pretty soon.
Little of it struck true at a “gut” level, a two speed economy is probably more like a 6 speed economy, with a couple of gears going backwards, and the picture if you take away mining, just a horrible mess of varying degrees.
Thank heavens over the last fortnight the Westpac chief economist has come out and said that interest rates were in fact too high, and all but the mining industry was struggling. On Monday the Reserve Bank minutes released indicated they were taking note of the problems, and rates were likely to be steady for a while.
In my patch, in and around the food industry, one of the largest drivers in the economy, the landscape is littered with landmines. It has not been worse in my 35 years of engagement. No numbers here, just tacit knowledge based on observation, discussion, and experience, all of which run counter to the heroic stuff mouthed explicitly by the treasurer, most economists, and the shiny pants set in Canberra who just rely on the macro numbers.
Jul 3, 2011 | Management, Personal Rant
I miss the mob
Derek Sivers has an oblique take on things, he seems to be able to see perspectives most of us miss. This short “I miss the mob” video should be shown to all who get confused about why things are done.
Jun 30, 2011 | Management, Strategy
Every strategy book and article I have ever read talks about “alignment” as the holy grail of effective strategy implementation, but rarely have I seen it articulated in simple terms that are easily communicated.
So here goes:
- Ensure there is an open, widely discussed, open to feedback process to articulate “where we are going”
- Ensure the individual performance evaluation process is linked to the “where are we going” question so that the individual, when answering the question “where am I going” sees his/her personal best interest is served by the organisation.
- Ensure there is some sort of recognition process in place, so that individuals outstanding performance in delivering towards the strategic priorities can be widely recognised. It is these stories that make up the fabric of the organisational culture.
- Ensure that continuous improvement is a natural part of everyone’s everyday activity.
- Ensure that leadership at every level is evident in the willingness to help others do better
- As above, except that every individual should be open to ways in which they can do better.
If all the above is happening, I’ll bet there is a great degree of alignment.
Jun 22, 2011 | Change, Management, Social Media
It seems that technical changes are facilitating behavior changes that were previously constrained by the practical and cost barriers that existed.
However, the really important changes occurring are not the technical ones, but the manner in which consumers use them, and enterprises deploy them to do things differently, and improve their collective lot.
As attitudes follow behaviour, we are in for massive further changes in attitude towards the net, and all its tools both current and coming, and as the behavoural changes of the last decade cement into place, further enormous opportunities for innovation will emerge.
Jun 21, 2011 | Alliance management, Collaboration, Communication, Customers, Personal Rant
Negotiation is a process of finding a solution to a question that is acceptable to all parties. It should go without saying that the first step is to actually communicate, setting out to find areas of compromise, and places of potential value not immediately obvious that occur in many disputes.
The alternative is standing back and throwing rocks, which can only be a winning strategy when you hold all the cards, but then it is not a negotiation, but a statement. However, when the power in a dispute is spread around, declining a seat at the table almost inevitably means you end up on the menu.
The unilateral banning of the live cattle trade to Indonesia was such a rock throwing exercise. Thank heavens the dills in Canberra appear to have woken up in time, and are at least communicating with stakeholders, hopefully with the intention of finding a solution, rather than just doing a post cock-up arse cover.
