Oct 26, 2012 | Communication, Marketing, Personal Rant, Social Media
Millions of “writers” are now publishing blogs, and as a result there are many sources of “how to” write a better blog, and get it seen.
However, it seems to me that most of the advice is rehashing pretty basic stuff, and focusses way too much attention on the medium of publishing, the web, rather than offering advice on the writing. If there is any merit in the idea that a well written blog will outperform a poorly written one, perhaps we should ignore most of the new-age advice, and go to the experts on writing.
Having an ability to write, to express an idea memorably, with clarity, and in a manner that creates understanding and an action from the reader is not a result of the net, it is just as hard as it always was, it is just that now the good stuff has far more visible competition for attention from the crap.
David Ogilvy is an acknowledged expert, the original Mad-man, who wrote some of the best advertising of all time, also wrote this internal memo advising his employees how to write.
The advice holds for those trying to write blogs, tweets, and advertising copy today, as much as it did of O&M employees in 1982.
Oct 17, 2012 | Branding, Marketing, Personal Rant
This is a situation where a modest intellect has learned the language, and so can spew out a bunch of marginally related clichés. They understand some of the obvious stuff, can look at the numbers, and have a superficial understanding of customer behavior, and the context in which that behavior occurs, so they can babble about brands, marketing, and communication sufficiently well to fool some of the people, at least some of the time.
Real marketing is done by a very few very smart people who get to the deeper reaches of motivation and behavior, who are able to scrape off the over-burden of verbiage, and get to the real guts of the strategic and communication challenges being faced.
Marketing is inhabited by a group that is pretty ordinary, just look at the UAI’s required to get into the various marketing courses around the place. The smart people are doing something else. Is it any wonder that there is a real lack of good strategy and marketing intellect at the top of organisations, the people at the top who make the succession decisions see the lack of depth in the marketing “profession” and act accordingly.
This rant was motivated by a bloke I was pitching to in a sufficiently senior role to say “No”, who not only failed to grasp the basics of the argument I was putting, which could have been put down to a lack of communication skill on my part, but he also asked a number of questions that demonstrated he knew nothing, and to top it off, talked about himself a lot.
Save us from the idiots making decisions with nothing more than dartboard tools.
Oct 16, 2012 | Communication, Marketing
The way most of us see things is dependent on what we expect to see, and how it affects us. If you were a farmer with a just planted crop, rain is a great day, but if you are about to go on a picnic, rain sucks.
Similarly, marketing is about setting the context in the way we want our customers, and potential customers to see out product.
The iphone is widely understood to be a disruption of the phone industry, but as John Gruber of daringfireball points out with great insight, it is not. Rather, the iphone is a redefinition of the mobile computer, it just happens to have as one of its capabilities, the ability to make and receive phone calls, but that has almost become a minor item. What is really important is that it put the net into out pockets at all times.
Those phone makers left high and dry by the iphone, RIM, (Blackberry) Nokia, Motorola, at al, all tried to outdo the iphone by addressing the disruption, and building a better phone, but failed. It took those with the capabilities in software and computer hardware to get it at least partly right, Samsung, Google, and perhaps more recently Microsoft (although yet to be successful in the market) to make headway. These guys had little to do with phones, they built computers and the software required and evolving, and are flourishing.
Much is made of the “sameness” of the iphone 5, it is outperformed by Samsung’s galaxy on most objective parameters, but is still making all the money, so which is the more successful? Depends on your context doesn’t it.
Oct 5, 2012 | Branding, Communication, Social Media
My 28 year old son recently tried to get a mobile phone on a plan, and couldn’t, he did not have a credit rating. A bit unusual perhaps, but this is a young bloke who has been a self-funded student for a long time, always paid his bills, always met all his commitments, financial and otherwise, a far better bet than most that his mobile bill would be paid. Now graduated, he wanted to start being “normal” as he put it.
“Personal brand” is a term increasingly bandied around as we build an identity underpinned by on-line behavior. Headhunters are increasingly using it as they seek to find the best fit for roles they are filling, so are looking to social media as a behavioral metaphor for actual behavior in a workplace.
But it is going much further, much quicker than anyone anticipated.
The reputation you build in one place will be increasingly transferrable to another. Why shouldn’t your hard earned EBay and Amazon rating be considered when you want to rent a car or flat, borrow some money, or even take on a simple phone plan?
Collaborative consumption is a term coined by Rachael Botsman to describe the evolution of behavior made possible by the removal of the transactional friction we are used to by the collaborative capacity of the internet. We can now rent someone’s home on airbnb, raise venture capital on Kickstarter, share a car on GoGet, get the chores done by taskrabbit, and find thousands of other potential partners in peer to peer transactions that were impossible just a few years ago. In these circumstances, your reputation, your brand, is as good as money, just different, it has a value that others will consider in an exchange, and decide if they will proceed.
In this emerging digital economy trust is everything, trust between strangers a necessity for these types of collaborative consumption transactions. It follows then that we need a mechanism to replace the face to face interaction that through human history has built trust because you can see the whites of the other parties eyes, and make a very personal judgement about them.
Your reputation, the sum of all your behavior, will increasingly become manageable and transferable across platforms, and act as currency.
Oct 2, 2012 | Communication, Social Media
SME’s cannot afford to spend money on traditional media, and after all, it is now far from the only option, so why would they?
Facebook is the first stop of most, predictable I guess with almost a billion users, but the environment is all wrong for many, as it enables a social digi-conversation not a commercial one.
If you need a commercial conversation, Linkedin is way better, with 150 million users, 50% of whom are businesses. So, if you have a B2B service, Linkedin is a real option, often overlooked.
In this terrific post, Shelley Kramer gives some very useful “how to” tips.
Oct 1, 2012 | Management, Marketing, Social Media
Just because two things correlate, does not necessarily mean that there is cause and effect at work.
Imagine you have just launched a new product backed by a great TV ad, and sales exceed forecast by a factor of 5. Obviously the ad agency is going to be delirious, putting your ad on all their show reels, but did the advertising cause the sales, or were there other success factors working for you?
Emergence of digital media has complicated the lives of communication agencies and marketers enormously. By offering real ROI measurement opportunities, web-tools have made marketers accountable for results as never before. This does not mean it is easy, just possible.
Google analytics offers a range of tools by which to generate a host of metrics, but two challenges remain:
- Which are the few metrics that really get to the heart of marketing ROI
- What is the cause of something, and what is the effect.
Avinash Kaushik’s great blog addresses these issues, in this one, examining the complications of the ROI of Facebook advertising, something that has stumped lesser minds for a while now, and cost early facebook investors a heap in the IPO.
Reading the post, I was reminded of Seth Godins musing about the relationship between rain and umbrellas. Every time it rained, he saw umbrellas everywhere, so did the presence of umbrellas cause rain, or did rain cause the presence of umbrellas?
