Oct 24, 2011 | Management, Personal Rant, Small business
It seems to me that the geniuses making economy wide financial decisions around the world, but particularly in the US and Europe are making the same mistake many of my SME clients make. They are failing to distinguish between the short term, tactical decision making that can reshape a P&L in any given month, whilst ignoring the long term strategic decisions that shape the balance sheet.
What is the difference between giving Woolworths a big discount to enable a deep price cut on your product, then promptly turning around and borrowing to produce more, and the so called “Quantitative Easing” being practiced by the EU & US? Giving Woolies the discount may make the P&L look better for the month, but when the discount is borrowed, all you are doing is loading the balance sheet up with more debt that needs to be repaid at some point, or you go bankrupt.
You do not have to be a brain surgeon to understand that when the credit card is full, and the debt is bigger than the income, some radical spending surgery is required, partnered with an increase in the value extracted from every dollar that is still spent. Most consumers understand this, and manage it, those who do not, have their credit card taken away.
Why is it so hard?
Oct 18, 2011 | Change, Customers, Management
One of my clients is in a pretty difficult spot.
Having lost a major contract, simply on price from an offshore based competitive supplier to his supermarket customer, he finds himself in the position where his overheads will eat him alive quickly without very painful commercial surgery.
Over a period of time we have been discussing the Quality of his sales Vs the Quantity of sales, but assembling and allocating the resources to execute a change in the customer base has proven easy to say, very hard to do.
It is fine to obsess about the sales revenue line, but rather than just consider the quantity of sales, the quality is just as, if not more important. Had the volume he did with the supermarket been spread around 3 customers who were less likely to go offshore looking for a better price, even accepting the higher transaction costs, he would today be far better off.
Many businesses, particularly service businesses like insurance and Telcos factor in customer churn, and spend lots of marketing dollars to replace the customers they will lose through poor service, pricing, competitive deals and so on. Directing a small percentage of those dollars to better engaging with and servicing existing customers to reduce churn would be far better.
It is the quality of sales that should be measured, not just the quantity.
Oct 17, 2011 | Management, Marketing, Small business
If imitation is the best form of flattery, domestic FMCG suppliers, the few left, should be very flattered indeed.
Any lingering doubts about the pressure being applied to them by the two retail gorillas should be blown away by this video from ad agency Mumbrella, which demonstrates the fine line between flattery and IP stealing.
This has happened in front of our eyes to one of our core manufacturing industries, and when the piper calls to be paid, it will prove to be very expensive indeed. There is so little packaged food manufacturing now being done in Australia that the industry is in real strife, I suspect scale is rapidly falling past the point of viability, and those left are under great pressure.
Perhaps the new ACCC chairman Rod Simms will follow up on his words that seem to indicate a different attitude to the retail duopoly than his predecessors.
Oct 14, 2011 | Customers, Management, Personal Rant, Small business
It seems that new ACCC chief Rod Sims is getting serious about the reality of the power of the two major supermarket retailers.
At the same time, Andrew Reitzer MD of Metcash is giving the ACCC a headache over his presumptive execution of the purchase of Franklins from Pick n’ Pay before the Federal court had ruled, simply on the basis that the business was bleeding cash, and the transaction had to be done, even at the risk of the consequences of an adverse finding.
An interview by Alan Kohler of Reitzer and the accompanying commentary give a great insight into the thinking behind the only real alternative to the power of Coles and Woolworths.
The overwhelming power of Coles and Woolworths has nevertheless not stopped the evolution of niche retailers like Harris Farm, competitive regional supermarkets like Drakes and Ritchies, and market entry of Aldi and Costco. The downward pressure on purchase price has however wrecked havoc on the Australian food manufacturing sector, with very few left, and those that are in pretty shallow water, with the only really large domestically owned manufacturer left, Goodman Fielder performing poorly.
I can only hope that in the new environment of more aggressive review of the retailers, that the plight of the domestic manufacturing sector is adequately considered.
Oct 12, 2011 | Management, Small business
This is a simple measure I try to foist on all my SME clients, the Monday morning “NCC meeting”. It is just as important to larger businesses, but my clients are mostly SME’s.
It involves a meeting of the key cash sensitive executives, (generally the MD, Beenie, Sales and Purchasing), and tabling a daily record of cash in and out, and rolling forecasts for the week and month to come. The participants table the decisions and expectations of the next week, and month, and looks at the cash consumption of week past. Very simple, 10 minutes when the routines are established, but a very valuable 10 minutes, as it surfaces potential cash problems before they bite .
Measuring the cash flow of a business is a bit like going to the doctor, the first thing he measures is your pulse and blood pressure, if these are OK, chances are the patient is OK, if not, look further. The NCC is the commercial equivalent, and anything that shows up here as being out of expectations requires further examination.
Oct 7, 2011 | Change, Lean, Management
A while ago I helped a mate move flats. He had only been there about 5 years after becoming a “bachelor” again after his family grew up, but the significant amount of clutter accumulated was unanticipated, and surprising. All sorts of proposals, manuals, brochures, old gear, and stuff that at some point passed the “might be useful one day” test had accumulated, and the clean out released lots of space, and a recognisable organisation for the remainder.
It occurred to me that businesses are the same, they accumulate all sorts of organisational and personal clutter that takes up valuable space and time, creating blockages and “work-arounds” in processes, effort that would be unnecessary in a cleaned, disciplined environment.
An aggressive clean-out of physical stuff, but more importantly redundant processes and rules from time to time would deliver significant productivity benefits, at very little cost.
