The competitive advantage of SME’s.

goldfishYesterday I did a presentation to a group of owners of small businesses, people who seemingly compete against the odds from a point of weakness, as almost everybody is bigger, better resourced, has better technology, and are more connected, than them. 

As a basis for the presentation I used Simon Sineks great TED talk, that articulated the ” Why How What”   model, one I have been able to use quite often as a means to assist SME’s sort out what is really important, and what just seems to be important, as they try to navigate the competitive challenges they face.

Just after I had delivered my thoughts,  a great post from Seth Godin popped into my feed, and it added a further perspective to the challenges. For these small business people, working as hard as they can, trying to be “picked” by their potential customers, from amongst the baying crowd of potential suppliers is confronting and often disillusioning. How do they stand out from the crowd?

Seth’s point is do not be a part of the crowd of supplicants, do not wait for others to pick you, pick yourself by being different, useful, and interesting.

This is as true for the SME around the corner as it is to the huge multinational, but when you think about it a bit, the elephant is pretty hard to persuade to change direction, to be sufficiently agile to respond quickly,  whilst the little bloke is far more able to turn on a sixpence.

 It just takes the will, vision and balls to be different.

 

Business half-life.

go faster

The speed at which things can happen is halving, and halving again, the wider implications of Moore’s Law at work. In such an environment, where is the value in static annual planning cycles, bi-annual sales meetings, 3 and 5 year plans when we cannot forecast what will hit us next week?

The premium on flexibility, and agility is continuing to increase, and to survive and prosper, it seems to me that there are three strategies that need to be implemented:

    1. Work cross boundary, function, geography, technology type, customers profile, all of the above, and all at the same time. The tools to do this are now readily available, what we lack is the understanding and leadership required to implement and leverage their capabilities.
    2. Redesign processes, to automate, outsource, or crowdsource, the regular and definable actions, the ones that have become “commoditised” and focus attention on the things that add value, the unusual, and difficult. It is usually the case that the ideas that lead to those insights are between the ears of your stakeholders employees, customers, suppliers, leaders in other industries, so ask them
    3. Do both of the above quickly: very, very quickly, your time just halved again.

 

 

A really good explanation of the Kickstarter process.

Crowdfunding is not the new panacea for new ventures to raise money, you still need a robust business plan, the right people, and a value proposition that really works, but it is an option not available just  2 years ago.

Astonishing evolution of a funding option.

Brand-stretching

 How far can you stretch a brand without diluting the power of the core?

The answer it seems is “it depends”. The stronger and more defined the brand, the more it stands for something specific, the less adaptable it is, and the converse is also true, the less defined a brand, the more able it is to be stretched, but on the other hand, why would you bother?

 Should Coke launch a lemon variety?

Should Harley Davidson build a scooter?

Should Louis Vuiton sell a 69.99 suitcase?

 Extending a brand is a sport of choice amongst marketers, the arguments are strong, mostly around leveraging the brand building investment that has already gone in, but it fails to understand that consumers build brands, not marketers.

Here comes the future of design

3-D printing has been around for a while, extraordinary technology evolving rapidly offering many “Oohh, Arrhh” moments, as we saw various items like wrenches, and skeletal joints being “printed” as working models. The technology is now going further, watch here for a look at an exhibition in Paris that is simply fantastic, and an interview with one of the brains driving the development.

7 years ago I watched astonishing designs being done using “Solidworks” software by an SME client in the plastics industry. The software offered 3-D design and animation functionality that was beyond anything I had seen to that time, and seemed to take the  product development process of physical products, in this case complicated closures, by the scruff of the neck. It completely changed the drivers of the product design and development model that had been in place.

Now attaching this stuff to 3-D printing enables working models to be built in prototype as they are being designed, at a cost that is almost to the point of being irrelevant.  

The pace of change is still accelerating, what are you doing to consider how to stay ahead of the pack?

Tyranny of the urgent.

I kept a diary of how I spent my time recently, and noted a number of things I suspected, but did not have the “data” such as it was.

    1. Being “connected” had reduced my productivity significantly. My concentration was broken when emails came in, seemingly demanding just a look, people ringing, texting, just wanting an immediate response/decision irrespective of my current load, and capacity to appropriately consider the response. 
    2. The discipline of the “to do” list had been destroyed. As a young bloke, I did a list for the next day, last thing every night. That list offered a priority guide, time allocation, a memory prompt, and a record of activity each day. Whilst like most plans it was a point from which to depart, it still gave structure to my day, week, and priorities. That discipline has effectively gone in the  welter of competing tasks surfaced by connectivity.
    3. My  “head-time” had been destroyed. In the dim, dark, unconnected past, I had time to consider options, seek considered input, and just allow a situation to stew in my brain over a period, which often led to options not consciously in the mix at the outset. This happened as I walked at lunch-time, sat in traffic, over the weekend, and just having a casual chat with colleagues whose council may have added a perspective. All that valuable head-time is gone, driven away by the access and immediacy of the devices in my pocket, and the expectation of others that an immediate response is mandatory.  

Years ago, a mentor urged me to distinguish between the urgent but not important, and the important but not urgent, and act accordingly. Being connected has given the urgent a huge increase in leverage at the expense of the important, and it is taking a real effort to redress the imbalance.

I have reverted to a to do list that structures my day, turn off all devices in the middle of the day and take a hobble around the block and talk to myself or a colleague, and set out to do the most important thing on my list first thing in the day. This added discipline is proving to be much harder than I thought, but useful. My personal productivity seems to have lifted, as has my satisfaction with the tasks completed every day.